Policies
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Booking & Service Policies – Elysium Gateway
1. Terms and Conditions
By booking a stay with Elysium Gateway, you agree to the following:
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Bookings are confirmed only upon successful payment.
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Government-approved ID proof is mandatory at check-in.
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Check-in time is 2:00 PM, and check-out is at 10:00 AM unless otherwise communicated.
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Guests are required to follow all property-specific house rules.
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Any damage to property or misconduct may lead to penalties or cancellation of stay without refund.
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Elysium Gateway reserves the right to update these terms at any time.
2. Cancellation and Refund Policy
All bookings at Elysium Gateway are non-refundable.
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Once confirmed, bookings cannot be cancelled, transferred, or refunded.
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No refunds will be issued for early check-outs, late arrivals, or no-shows.
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In exceptional cases (e.g., medical emergencies), date changes may be considered at management’s discretion, subject to availability.
3. Shipping and Delivery Policy
As a hospitality service provider, Elysium Gateway does not ship physical goods.
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Booking confirmations, invoices, and stay details are delivered via email or WhatsApp.
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Add-on experiences (e.g., decorations, welcome kits) are arranged on-site at the villa as per the guest’s booking.
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Timely coordination is ensured for seamless guest experience. Any issues will be promptly resolved by our guest relations team.
4. Contact
For booking queries or support, please email:
📧 reservations@elysiumgateway.com